Cancellation of Order before Dispatch
- The Company hereby informs user that receipt of an electronic or other form of order confirmation does not signify the company’s acceptance of user’s order, nor does it constitute confirmation of the company’s offer to sell. The company reserves the right at any time after receipt of user’s order to accept or decline user’s order for any reason. The company further reserves the right any time after receipt of user’s order, after prior notice to user, to supply less than the quantity user ordered of any item. User’s order will be deemed accepted by the company upon shipment of products that user has ordered as indicated by the company’s website. The company may require additional verifications or information before accepting any order.
B. The Company shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and user’s credit/ debit/ cash card charged. If user’s credit/ debit/ cash card has already been charged for the purchase and user’s order is Cancelled, the company shall immediately issue a credit to user’s credit/ debit/ cash card account for the amount of the charge.
C. User shall be entitled to cancel an order of any Product, booked on the website, by placing a “Cancel Order” request, by logging a call with company’s customer care by phone on 7702012902
D. The user shall cancel the order any time after booking of order but before status of order changes to “handed over to courier” on the website.
Return policy for home delivery of products after dispatch (only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
- All products purchased from the website can be return within 3 days under `Return Policy’.
B. Any product, purchased from the website, can be returned to the Company within 3 days of delivery of the same to user by placing a “Cancel Order” request by logging a call with company’s customer care by phone on 7702012902
C. Any product purchased from the website can be returned to the company in case if the product supplied by the company is damaged, defective or the product received is different from the product that was ordered. If an item is found defective, please get in touch with our customer care on support@shopdth.in or call us on 7702012902 within 3 days of receipt of the product.
D. In case of any defect arising after delivery of the product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.
E. The user shall ensure that he/she does not accept the delivery of any product whose original packaging is damaged or tampered in any manner.
F. In case user opts for replacement of the product due to any defect at the time of delivery of the product, user will have to ensure that the product is returned in undamaged and saleable condition including all accessories and manuals. There should be no sign of external damage on the packaging, including the original carton.
G. In the event if user, on opening the packaging of the product, finds the product is damaged and/or defective and/or is different from the product that was ordered, user shall immediately intimate the customer care about such damage and/or defect and/ or difference and the company shall arrange for the replacement of the product or refund of price of the product along with shipping charges, if any, collected by the company in the unlikely event of the company being unable to replace the damaged and/or defective product. For any refund or exchange / replacement of product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.
H. In case of cancellation (return / replacement) of order after delivery of the product to user. User will assist and cooperate fully to return the product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to user along with the product being returned. User should keep acknowledgement provided by courier. User should retain the said acknowledgment and quote the product detail the same in all his/her future communications with the company in this regard. All free gifts, in original packing as delivered and unused condition, must be returned along with the product in case of cancellation of order of the Product with which the free gift(s) is/are given.
Exchange / replacement of products after dispatch (only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered) for Cash-on-delivery orders.
- If you want to cancel the order, please do so by calling at our customer care 7702012902 or when our executive calls/mails for the order verification.
B. Once an order is delivered it cannot be returned / Cancelled in case of any (defect/damage in transit/what you get is not what you have seen on the website) it will be replaced.
C. We would only be returning the product in case we run out of stock and the remittance would be done via cheque which would be delivered at the address customer has given at the time of placing the order within 3 days.
D. All eligible refunds for ‘Cash on Delivery’ transactions will be processed by issuing a cheque in the registered name of the customer and dispatched to the registered address. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
E. The user will be bound by the return policy of the company and shall not hold the company liable for any loss that he / she may incur due to cancellation of the order.
No Warranty for gifts/Freebies
Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
It is expressly provided that if products are not available with the company for an exchange, the money shall be refunded to the user in accordance with the Refund Policy of the company as set out herein.